8/14/2023 0 Comments Wright flood co![]() ![]() With both options, users receive automated text responses that assist them throughout the claims process. Wright Flood's other recent claims processing innovations include the company's 'claims via text' option, which allows customers to file a claim by texting 72, and 'status via text' where a claimant can find the date the last claims check was mailed. "Wright Flood has long been at the forefront of technological advancement in the flood insurance industry, and we remain committed to investing in the resources to continue to enhance our flood insurance offering." "At Wright Flood, we believe in making the claims process as easy as possible so that property owners can get back on their feet and focus on what's important after a flooding event," added Patty Templeton-Jones, president of Wright Flood. At the end of the process they will be provided with their claim number, adjuster information, and a reference document advising them of what steps to take next. Then, the user answers a series of conditional questions that are personalized based on their responses, and with very little effort a new claim has been opened. Through this process, they will be notified if there is a possible duplicate claim. To file a claim with CLOE, the insured, agent, or third party must first answer a few simple authentication questions. "CLOE's fully-automated, conversational interface is encrypted, offering users peace of mind that their information is secure, and can be done within a few minutes." "Artificial intelligence tools and chatbots are becoming increasingly popular in the customer service industry and amongst consumers, and we are thrilled to provide for our policyholders another innovative option for streamlining the claims process," said Tim Love, CIO of Wright Flood. The CLOE claims bot can be accessed 24/7 at and on your mobile device or desktop. With this launch, the company adds to its existing array of tech-enhanced claims management tools and becomes the first flood insurance provider to offer this exciting AI technology. ![]() 2, 2019 /PRNewswire-PRWeb/ - Wright Flood Insurance is pleased to announce the launch of CLOE the claims bot – an artificial intelligence (AI) chatbot that helps customers efficiently, quickly and securely open a claim online. ![]() Standard waiting periods apply.įor additional questions, contact your RSM, or the Private Flood team at 80.ST. NFIP flood insurance is still available to quote and issue. Private and Excess Product Closures: Due to recent storm conditions, Wright Admitted Excess Flood, the ResiFlood Admitted Product, Hiscox FloodPlus, Chubb Private Flood Alternative, and the Open Market Product are temporarily suspended in select counties in California. While the impact on each policyholder will vary based on location and individual risk, the average premium increase is 12%. While the impact on each policyholder will vary based on location and individual risk, the average premium increase is 12.5%.Īttention Florida Agents: Rates have been updated for Zurich American Insurance Company’s and Incline Casualty Company’s residential private flood programs for new business and renewals effective June 15, 2023. EDT. Be safe and enjoy the spirit of the holiday!Īttention Texas Agents: Rates have been updated for Incline Casualty’s residential private flood program for new and renewal business effective July 25th, 2023. In observance of Independence Day, Wright Flood’s offices will be closed Monday, July 3rd and Tuesday, July 4th. We will reopen on Wednesday, July 5th at 8 a.m. ![]()
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